Refund Policy
Last Updated: October 08, 2025
The Alpha Shop website (www.alphaegift.com) (“site”) and mobile application (“app”) are operated by Alpha Establishment Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to the Alpha Shop website or mobile app. This Refund Policy explains how we handle refunds, replacements, and related enquiries for digital gift cards purchased on our website.
1. Return Window
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.
Unfortunately, we cannot accept returns or refunds after this period.
2. Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Unworn, unused, and unwashed
- In original condition with no stains, odors, or damage
- All original tags and labels attached
- Returned in original packaging
Non-returnable items include:
- Worn or used items
- Damaged items due to customer handling
- Final sale / clearance items (unless defective)
- Underwear or intimate apparel (for hygiene reasons)
3. Refund Process
To initiate a return:
- Contact our customer support with your order number and reason for return
- Receive return instructions and the return address
- Ship the item back and provide tracking information
- Once received and inspected, your refund will be processed
Refunds will be issued to the original payment method (e.g., credit card, PayPal).
Processing time: 3–7 business days after approval
4. Shipping Costs
- Non-defective returns: Customer is responsible for return shipping costs
- Defective or incorrect items: We will cover the return shipping cost
Original shipping fees (if any) are non-refundable.
5. Exchanges
If you would like to exchange an item (e.g., size or color):
- Please request a return and place a new order
- Or contact us for assistance (subject to stock availability)
6. Order Cancellation
- Orders can be canceled free of charge before shipment
- Once shipped, cancellation is no longer possible and must follow the return process
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider (credit card company / PayPal)
- If the issue persists, please contact us
8. Important Notes
We reserve the right to refuse returns that do not meet the above conditions.
Accounts that show abusive return behavior may be restricted.
9. Contact Information
If you believe your order qualifies for a refund or replacement, please contact us immediately:
📞 +61 459 283 300
📧 Email: contact@alphaegift.com
Please include your Order Number, email used for purchase, and details of the issue for faster resolution.
10. Compliance with Australian Consumer Law
This policy operates in accordance with the Australian Consumer Law (ACL).
Nothing in this policy is intended to exclude or limit your statutory rights under the ACL.
If a product or service fails to meet consumer guarantees under the ACL, you are entitled to a remedy such as repair, replacement, or refund as required by law.