Delivery Policy

Last Updated: October 08, 2025

The Alpha Shop website (www.alphaegift.com) (“site”) and mobile application (“app”) are operated by Alpha Establishment Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to the Alpha Shop website or mobile app. This Delivery Policy explains how digital gift cards purchased on our website are processed and delivered to customers. We aim to ensure every order is fulfilled securely, quickly, and reliably.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Time

Estimated delivery times vary depending on your location:

• Australia: 5–10 business days
• United States & Canada: 7–12 business days
• Europe: 7–15 business days
• Rest of World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

• Free shipping on orders over a certain amount
• Promotional shipping discounts from time to time

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your package at any time using the provided tracking link.

5. Customs, Duties & Taxes

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees
• These charges are determined by your local customs authority
• We are not responsible for delays caused by customs clearance

6. Shipping Delays

While we strive to deliver your order on time, delays may occur due to:

• High order volumes
• Logistics disruptions
• Weather conditions
• Customs inspections

We appreciate your patience and understanding in such situations.

7. Incorrect Address

Please ensure that your shipping address is accurate and complete.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
• If an order is returned due to incorrect address, reshipping fees may apply

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered.

If you experience this issue, please:

• Contact your local carrier
• Check with neighbors or your building management

We will do our best to assist you where possible.

9. Important Notes

We reserve the right to update this Delivery Policy at any time without prior notice.

10. Contact Information

For delivery-related issues, please contact our support team:

📞 +61 459 283 300
📧 Email: contact@alphaegift.com

11. Compliance

This Delivery Policy is governed by the laws of New South Wales, Australia, and operates in accordance with Australian Consumer Law (ACL).
Nothing in this policy limits your statutory rights under the ACL.